Costco Instant Pot lid warped

I bought an Instant Pot Duo from Costco for weekly meal prep, but after its third use the stainless-steel lid warped and wouldn’t seal. I followed every step in the manual, ensured the silicone gasket was clean and seated, and even ran a water test—yet steam escaped. I filled out Costco’s feedback form with my purchase receipt and a photo of the warped rim, but haven’t heard back. Has anyone managed to swap a defective Instant Pot part through Costco and actually ended up with a working seal? Which precise details prompted their team to step in?

I bought an Instant Pot Duo from Costco for weekly meal prep, but after its third use the stainless-steel lid warped and wouldn’t seal. I followed every step in the manual, ensured the silicone gasket was clean and seated, and even ran a water test—yet steam escaped. I filled out Costco’s feedback form with my purchase receipt and a photo of the warped rim, but haven’t heard back. Has anyone managed to swap a defective Instant Pot part through Costco and actually ended up with a working seal? Which precise details prompted their team to step in?

When dinner plans hinged on a reliable cooker, I gathered every critical detail in one message. I listed my transaction number, noted the date and time the warping first appeared, and snapped a close-up of the lid’s bent edge beside the untouched gasket. All of this went into my submission via Costco’s feedback page: [https://costco.pissedconsumer.com/review.html](https://costco.pissedconsumer.com/review.html) , paired with a short note about my tight weeknight schedule. Less than twenty-four hours later, Costco’s support team apologized, confirmed the part was covered under their satisfaction guarantee, and arranged pickup of the defective lid plus delivery of a replacement component. Presenting full order context, failure timing, and visual proof in one clear report unlocked a prompt and hassle-free solution.

When dinner plans hinged on a reliable cooker, I gathered every critical detail in one message. I listed my transaction number, noted the date and time the warping first appeared, and snapped a close-up of the lid’s bent edge beside the untouched gasket. All of this went into my submission via Costco’s feedback page: https://costco.pissedconsumer.com/review.html , paired with a short note about my tight weeknight schedule. Less than twenty-four hours later, Costco’s support team apologized, confirmed the part was covered under their satisfaction guarantee, and arranged pickup of the defective lid plus delivery of a replacement component. Presenting full order context, failure timing, and visual proof in one clear report unlocked a prompt and hassle-free solution.