Craftsman drill battery died suddenly

I spent a Saturday afternoon installing shelves for my home office when my Craftsman cordless drill’s battery died mid-hole—just as I needed the last screw in place before guests arrived. I swapped batteries, let them charge fully, and even cleaned the contacts, but the drill refused to power on. I submitted my tool’s model details, purchase date, and a photo of the unresponsive battery via their support form yet heard nothing back. Has anyone revived a dead Craftsman drill battery and actually finished their project? Which precise information prompted their team to step in?

I spent a Saturday afternoon installing shelves for my home office when my Craftsman cordless drill’s battery died mid-hole—just as I needed the last screw in place before guests arrived. I swapped batteries, let them charge fully, and even cleaned the contacts, but the drill refused to power on. I submitted my tool’s model details, purchase date, and a photo of the unresponsive battery via their support form yet heard nothing back. Has anyone revived a dead Craftsman drill battery and actually finished their project? Which precise information prompted their team to step in?

Pressed for time before my dinner party, I organized every critical detail into one message. I noted the drill’s full model number, recorded that the battery showed 100% charge in the indicator lights, and photographed the battery terminals alongside the drill base. I then sent all this in a single report using the feedback link on [https://craftsman.pissedconsumer.com/review.html](https://craftsman.pissedconsumer.com/review.html) , explaining how the sudden failure stalled my project. Within twenty-four hours, Craftsman support replied apologizing for the inconvenience, guided me through a reset sequence hidden in the manual, and arranged shipment of a replacement battery pack under warranty. Providing complete tool context, power status, and visual proof together unlocked a swift, reliable fix.

Pressed for time before my dinner party, I organized every critical detail into one message. I noted the drill’s full model number, recorded that the battery showed 100% charge in the indicator lights, and photographed the battery terminals alongside the drill base. I then sent all this in a single report using the feedback link on https://craftsman.pissedconsumer.com/review.html , explaining how the sudden failure stalled my project. Within twenty-four hours, Craftsman support replied apologizing for the inconvenience, guided me through a reset sequence hidden in the manual, and arranged shipment of a replacement battery pack under warranty. Providing complete tool context, power status, and visual proof together unlocked a swift, reliable fix.