Internet went down and no real update from Comcast — what worked for you?

My Comcast internet suddenly went offline during a regular workday, and the outage notice in the app just kept saying they were working on it. I tried calling and using the chat, but couldn’t get a straight answer or estimated fix time. It came back eventually, but I never found out what caused it or if it might happen again. Has anyone here had luck getting clearer updates from them? Just wondering if there's a better way to get info when the status page says nothing useful.

My Comcast internet suddenly went offline during a regular workday, and the outage notice in the app just kept saying they were working on it. I tried calling and using the chat, but couldn’t get a straight answer or estimated fix time. It came back eventually, but I never found out what caused it or if it might happen again. Has anyone here had luck getting clearer updates from them? Just wondering if there's a better way to get info when the status page says nothing useful.

Hey everyone — had a random outage here too last month, and the support channels were just stuck on the same generic message with no timeline. I ended up scrolling through some [comcast reviews](https://comcast.pissedconsumer.com/review.html) and noticed a few people said their service started moving faster after posting a short comment publicly and following up again with a support ticket number. I didn’t go that far but did use the app to submit another report and left a detailed description instead of just selecting the basic options. A few hours later, I got a more specific notification that crews were working in my area. Not instant, but better than silence.

Hey everyone — had a random outage here too last month, and the support channels were just stuck on the same generic message with no timeline. I ended up scrolling through some comcast reviews and noticed a few people said their service started moving faster after posting a short comment publicly and following up again with a support ticket number. I didn’t go that far but did use the app to submit another report and left a detailed description instead of just selecting the basic options. A few hours later, I got a more specific notification that crews were working in my area. Not instant, but better than silence.