Molina Healthcare form got no acknowledgment—what finally prompted their reply?

I recently submitted a message through Molina Healthcare’s site asking about a recent statement discrepancy and potential coverage change. I used the online contact form, but after several days, I still haven’t received a confirmation or follow-up. There’s nothing in my member portal noting the request. I need clarity soon—has anyone been in this spot and actually gotten a helpful response? What did you do to move things forward effectively?

I recently submitted a message through Molina Healthcare’s site asking about a recent statement discrepancy and potential coverage change. I used the online contact form, but after several days, I still haven’t received a confirmation or follow-up. There’s nothing in my member portal noting the request. I need clarity soon—has anyone been in this spot and actually gotten a helpful response? What did you do to move things forward effectively?

Greetings friends — I encountered the exact situation after noticing unexpected charges showing in my member portal and needing clarification on benefits covered under a policy change. I first used [https://molina-healthcare.pissedconsumer.com/customer-service.html](https://molina-healthcare.pissedconsumer.com/customer-service.html) , filling in all the required details along with my member number and specific question, but after a full week, I’d heard zilch—not even an automated acknowledgment. Here’s how I turned that around: I crafted a second submission that began with a polite note indicating it was a follow-up, reattached the key issue inline rather than in an upload, and ended by asking for next steps. That follow-up landed in their queue on a Monday morning, and by afternoon, I had a response assigned to me with an agent’s introduction and next-day callback scheduled. Later they called, walked me through the hidden charges, and corrected the discrepancy. The main takeaway: a concise, respectful follow-up with all essential information included — rather than assuming the first request was enough — prompted a real response.

Greetings friends — I encountered the exact situation after noticing unexpected charges showing in my member portal and needing clarification on benefits covered under a policy change. I first used https://molina-healthcare.pissedconsumer.com/customer-service.html , filling in all the required details along with my member number and specific question, but after a full week, I’d heard zilch—not even an automated acknowledgment. Here’s how I turned that around: I crafted a second submission that began with a polite note indicating it was a follow-up, reattached the key issue inline rather than in an upload, and ended by asking for next steps. That follow-up landed in their queue on a Monday morning, and by afternoon, I had a response assigned to me with an agent’s introduction and next-day callback scheduled. Later they called, walked me through the hidden charges, and corrected the discrepancy. The main takeaway: a concise, respectful follow-up with all essential information included — rather than assuming the first request was enough — prompted a real response.