Southwest Gas form got no response—how did you eventually make contact?

I filled out the contact form on Southwest Gas’s website to report an unusually high gas bill this month. I included my account number, meter readings, and a note about a potential issue—but after several days, I haven’t received any acknowledgement or seen my request in the portal. I tried emailing and checking the FAQ, but everything just led me back in circles. Wondering if anyone used that method and actually got a useful reply. What worked for you?

I filled out the contact form on Southwest Gas’s website to report an unusually high gas bill this month. I included my account number, meter readings, and a note about a potential issue—but after several days, I haven’t received any acknowledgement or seen my request in the portal. I tried emailing and checking the FAQ, but everything just led me back in circles. Wondering if anyone used that method and actually got a useful reply. What worked for you?

Hey there — I faced the same issue when my gas bill suddenly spiked, and nothing came back after submitting my details online, so I looked up the [Southwest Gas phone number](https://southwest-gas.pissedconsumer.com/customer-service.html) to speak directly with an agent. During the call, I began by explaining that I had already submitted a form with meter readings and account details, so instead of repeating everything, they quickly pulled up that submission. That led to a deeper review on their side while I was still on the line. Within minutes, I got a clearer explanation—the issue turned out to be a misread meter, and they scheduled a technician visit the next day. It took switching to the phone but referencing the online form to actually get the process started.

Hey there — I faced the same issue when my gas bill suddenly spiked, and nothing came back after submitting my details online, so I looked up the Southwest Gas phone number to speak directly with an agent. During the call, I began by explaining that I had already submitted a form with meter readings and account details, so instead of repeating everything, they quickly pulled up that submission. That led to a deeper review on their side while I was still on the line. Within minutes, I got a clearer explanation—the issue turned out to be a misread meter, and they scheduled a technician visit the next day. It took switching to the phone but referencing the online form to actually get the process started.