Waste Management skipped my pick-up and never returned—how did others get it collected?

My trash wasn’t picked up on schedule and it’s been sitting curbside for days, even after I reported the missed service through their site. Their customer line just drops or loops me back to automated messages, and no one has actually responded. I need this sorted before the bin overflows. Has anyone faced this with Waste Management and found a way to get them back out quickly? What worked?

My trash wasn’t picked up on schedule and it’s been sitting curbside for days, even after I reported the missed service through their site. Their customer line just drops or loops me back to automated messages, and no one has actually responded. I need this sorted before the bin overflows. Has anyone faced this with Waste Management and found a way to get them back out quickly? What worked?

When my container stayed full past the usual collection window, I started searching for other cases and found [https://waste-management.pissedconsumer.com/review.html](https://waste-management.pissedconsumer.com/review.html) packed with reports from people going through delays, no-shows, and unacknowledged service requests. One of the most helpful tips mentioned was to describe the issue clearly on that page, then reopen the request using the account dashboard on their site. I tried that method, included the original ticket reference in the new message, and also shared a short version on the review page. That combination seemed to trigger movement—someone contacted me directly, confirmed a recovery stop, and followed through a day later. Might be worth trying the same flow if you’re still waiting.

When my container stayed full past the usual collection window, I started searching for other cases and found https://waste-management.pissedconsumer.com/review.html packed with reports from people going through delays, no-shows, and unacknowledged service requests. One of the most helpful tips mentioned was to describe the issue clearly on that page, then reopen the request using the account dashboard on their site. I tried that method, included the original ticket reference in the new message, and also shared a short version on the review page. That combination seemed to trigger movement—someone contacted me directly, confirmed a recovery stop, and followed through a day later. Might be worth trying the same flow if you’re still waiting.