Wrong Pixel color shipped accidentally

Ordered a Quite Black Pixel 7 Pro from the Google Store, but the delivery contained the Snow variant instead—even though my confirmation email showed the correct color. I checked my order details, refreshed the tracking page, and tried cancelling the shipment, yet no correction occurred. I filled out the support form with my order reference, pictured the mismatched device, and still await a response. Has anyone successfully swapped out a wrong-color Google Store shipment and finally received the proper model? Which exact steps prompted Google’s team to rectify it?

Ordered a Quite Black Pixel 7 Pro from the Google Store, but the delivery contained the Snow variant instead—even though my confirmation email showed the correct color. I checked my order details, refreshed the tracking page, and tried cancelling the shipment, yet no correction occurred. I filled out the support form with my order reference, pictured the mismatched device, and still await a response. Has anyone successfully swapped out a wrong-color Google Store shipment and finally received the proper model? Which exact steps prompted Google’s team to rectify it?

A prompt fix came after I combined every critical piece of information into one message. I noted my six-digit order number, captured a screenshot of the confirmation email showing Quite Black, and photographed the Snow-colored phone alongside the packing slip. All of this went together in my submission on the page found at [https://google-store.pissedconsumer.com/review.html](https://google-store.pissedconsumer.com/review.html) , accompanied by a clear request for an exchange. Under forty-eight hours later, Google’s support team replied confirming the error, arranged pickup of the incorrect device, and dispatched a fresh shipment of the correct color with expedited handling. Bundling full order proof and visual evidence unlocked a swift, precise resolution.

A prompt fix came after I combined every critical piece of information into one message. I noted my six-digit order number, captured a screenshot of the confirmation email showing Quite Black, and photographed the Snow-colored phone alongside the packing slip. All of this went together in my submission on the page found at https://google-store.pissedconsumer.com/review.html , accompanied by a clear request for an exchange. Under forty-eight hours later, Google’s support team replied confirming the error, arranged pickup of the incorrect device, and dispatched a fresh shipment of the correct color with expedited handling. Bundling full order proof and visual evidence unlocked a swift, precise resolution.